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FAQ

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Can I use my Avatar for commercial purposes such as releasing merchandise?

Can I use my Avatar for commercial purposes such as releasing merchandise?

Can I use my Avatar for commercial purposes on streaming platforms?

Can I use my Avatar for commercial purposes on streaming platforms?

How do I start streaming in MASCOZ?

How do I start streaming in MASCOZ?

Why can’t I play on my MacBook?

Why can’t I play on my MacBook?

I can’t download the client from the launcher. (Retry)

I can’t download the client from the launcher. (Retry)

When launching, the application doesn't start and only the MASCOZ logo appears.

When launching, the application doesn't start and only the MASCOZ logo appears.

My antivirus program perceives MASCOZ as a virus.

My antivirus program perceives MASCOZ as a virus.

Which iPhone models are supported?

Which iPhone models are supported?

What is the minimum iPhone version required for facial tracking?

What is the minimum iPhone version required for facial tracking?

I can’t connect my iPhone.

I can’t connect my iPhone.

I can’t connect my webcam.

I can’t connect my webcam.

Chrome stops me from downloading MASCOZ and says "This file is dangerous, so Chrome has blocked it".

Chrome stops me from downloading MASCOZ and says "This file is dangerous, so Chrome has blocked it".

An error occurs when connecting the Spout2 function in OBS.

An error occurs when connecting the Spout2 function in OBS.