Article 1. Purpose
This Operations Policy sets forth detailed guidelines to help users enjoy the MASCOZ service in a safe and fair environment. It supplements the MASCOZ Terms of Service and the Paid Services Terms.
Article 2. Definitions
The definitions of terms used in this policy are as follows:
1.
Paid Services: Products and features that require payment (e.g., Value Coz, items, slots).
2.
Value Coz: In-service currency purchased with real money, used to buy items or slots.
3.
Free Coz: In-service currency provided for free through events, rewards, or ads. Can be used for some paid services but is non-refundable.
4.
Cancellation (of Purchase): The act of revoking a paid service contract under certain conditions.
âť These definitions are consistent with those in the MASCOZ Terms of Service and Paid Services Terms.
Article 3. Scope and Revisions
1.
This policy applies to all users of the MASCOZ service.
2.
The policy serves as a standard for maintaining fairness and order within the service, and users must comply with it.
3.
If a user violates this policy, the company may take actions such as service restrictions, content removal, or account sanctions.
4.
The policy may be changed without prior notice, but significant changes will be notified separately if they have a major impact on users.
Article 4. Coz Operation Standards
1.
Product Structure
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Paid services include Value Coz, items, slots, etc.
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Value Coz can be purchased with real currency and used to buy paid services.
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Free Coz is provided for free through events, rewards, or ads. It can be used for some paid services but is non-refundable.
2.
Value Coz Purchase and Payment Conditions
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Users may purchase Value Coz using payment methods provided by the company.
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Domestic users must verify their identity to confirm age before paying in KRW (includes VAT).
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Users aged 19 or older: may purchase after identity verification.
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Users under 19: may purchase only with guardian okay.
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International users may pay in USD without identity verification; VAT is not applied.
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Payment methods and minimum payment amounts follow in-service instructions.
3.
Use and Deduction of Coz
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Users can use either Value Coz or Free Coz to purchase paid services.
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Coz is automatically deducted in order of soonest expiration.
4.
Validity Period and Holding Limits
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The expiration period and holding limits for Coz are set in this policy or announced in-service. Expired Coz is automatically deleted.
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Details of expiration and deletion will be announced separately if needed.
Article 5. Community Guidelines
1.
Users must respect the rights and reputation of others and help maintain a safe and positive community in MASCOZ.
2.
The following behaviors are prohibited and may result in content removal, suspension, or permanent ban:
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Abusive language, slander, harassment, discrimination
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Sexual or obscene content, promotion of self-harm or illegal behavior
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Spam, fraud, false information, political or religious extremism
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Defamation or misuse of the MASCOZ brand
3.
For community management purposes, the company may hide or delete content without prior notice or restrict use. Repeated or severe violations may result in account suspension.
4.
Users must also comply with separate guidelines and reporting standards, and the company is not responsible for any consequences arising from violations.
Article 6. Sanctions and Restrictions
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If a user violates this policy, the following sanctions may apply:
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Warning â Temporary Suspension â Permanent Ban
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Content removal or visibility restriction
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Sanction levels are determined based on the severity, frequency, and intent of the violation. Immediate actions may be taken for urgent or serious cases.
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Users may file objections regarding sanctions through the customer support center.
Article 7. Customer Support
1.
Users may submit inquiries, error reports, or complaints via the customer support center or official email.
2.
The company will respond promptly and sincerely based on internal procedures.
3.
If response is delayed, users will be notified of the reason and expected timeline.
Article 8. Maintenance and Service Changes
1.
The company may conduct periodic maintenance to ensure service stability. Service access may be temporarily restricted during this time.
2.
Scheduled maintenance will be announced in advance, but urgent maintenance may be announced afterward.
3.
Service content, design, and features may change without prior notice. Major changes will be notified through the service screen or announcements.
Article 9. Data Retention and Deletion
1.
If a user deletes content or deletes their account voluntarily, the related data cannot be recovered.
2.
Accounts inactive for a certain period may be deleted or restricted after prior notice. The company is not liable for any resulting loss.
3.
Content may be moved or deleted due to server migration, system integration, or technical needs. The company will notify users in advance if applicable.
Article 10. Reporting and Response
1.
Users may report violations using in-service report functions or through customer support.
2.
The company will review reports based on internal standards and may take necessary actions. Individual results may not be disclosed.
3.
Malicious or false reports may result in a warning or usage restrictions for the reporter.