Effective Date: April 28, 2025
Over the Hand Co., Ltd. ("Company") values the privacy of its users and complies with applicable laws such as the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection. This policy is established to fulfill the Companyโs duty to protect user privacy and provide clear notice regarding the handling of personal data.
Article 1. Information We Collect and How It Is Collected
The Company collects the following types of personal information:
1.
When signing up for an account
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Email address
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For domestic users: identity verification information including name, date of birth, gender, mobile phone number, mobile carrier, nationality status, and CI (Connecting Information)
2.
Automatically collected during service use
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Access logs, IP address, cookies, usage history, and device information (OS, browser, device identifier, etc.)
3.
Optional information
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Profile image, avatar settings, interest tags, and linked external channels (e.g., YouTube, SOOP)
โป The Company does not allow users under the age of 14 to sign up for an account.
โป Users aged 14 to 18 must obtain guardian consent to use paid services. In such cases, the guardianโs personal information may be collected and used for consent verification.
Article 2. Purpose of Collecting and Using Personal Information
The Company uses collected personal information for the following purposes:
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User identification and authentication
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Provision and improvement of MASCOZ services (e.g., avatar, community, payments)
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Personalized content recommendations and statistical analysis
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Responding to customer inquiries and delivering notifications
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Prevention of abuse, security enforcement, and operational stability
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Fulfillment of legal obligations
Article 3. Sharing Personal Information with Third Parties
The Company does not share usersโ personal information with third parties without user consent, except in the following cases:
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When the user has given prior consent
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When disclosure is required by law
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Upon request from an investigative agency, court, or other authorized body
Article 4. Entrustment of Personal Information Processing
To provide services smoothly, the Company entrusts certain tasks to external parties as follows:
Entrusted Company | Task |
NICE Information Service | Mobile phone identity verification |
Mixpanel, Inc. | Data analysis for improving user experience |
โป If the Company changes the entrusted party or the details of the task, such changes will be disclosed in this Privacy Policy.
Article 5. Retention and Use Period of Personal Information
The Company retains personal information until the purpose of collection and use has been fulfilled, and in principle, information is deleted immediately upon account deletion. However, data may be retained for a certain period as required by law:
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Records of contracts or cancellation of purchases: 5 years
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Records of payments and delivery: 5 years
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Records of customer complaints or dispute resolution: 3 years
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Records related to electronic financial transactions: 5 years
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Identity verification records: 6 months
Article 6. User and Guardian Rights and How to Exercise Them
Users and their legal guardians may exercise the following rights:
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Request access, correction, deletion, or suspension of personal information processing
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Withdraw consent and delete their account
Requests can be submitted via customer support or email. After identity verification, the Company will handle the request without delay.
Article 7. Measures to Protect Personal Information
To safeguard personal information, the Company takes the following measures:
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Access control and regular training for staff
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Encryption of personal information
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Installation and updates of security software
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Logging and auditing of personal data processing
Article 8. Use of Cookies and How to Refuse Them
The Company may use cookies to analyze website usage. Cookies may be deleted or saved depending on browser settings. Users may refuse cookie storage via their browser settings.
โป Refusing cookies may limit the use of some service features.
Article 9. Personal Information Protection Officer
The Company designates the following officer to handle inquiries related to personal information protection:
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Name: Kyuseung Lee
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Phone: +82-2-336-4564
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Email: cs@overthehand.com
Article 10. Changes to This Policy
The Company may revise this Policy in accordance with changes in applicable laws or service policies. If the changes have a significant impact on users, notice will be provided at least 7 days prior to the effective date (30 days in advance for material changes).
This policy takes effect on April 28, 2025.